Best Practices
The Data Center environment includes the administration and management of servers and storage such as: Mainframe, Unix-based, Windows-based systems and associated data storage and backup services and supporting systems software (e.g., operating systems, utilities, schedulers) from a centralized location.
Total Economic Impact
In organizations where Data Centers is considered a cost center, the only way to justify such a project is through cost reduction, which will considerably limit its appeal, especially if IT performance is considered either adequate or a non-issue.
Balanced Scorecard
"You can't manage what you can't measure" is the stated adage, but when it comes to infrastructure and operations (I&O), what to measure is the first challenge. Many firms don't know which metrics to use, or how to collect the information they need for the metrics, while others collect too many metrics then struggle to identify significant data points.
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